Contact Us

We endeavour to have all orders processed within
7 days for standard orders 
14 days for custom orders
If for any reason we cannot provide within the allocated time frame we will make contact with you to discuss your options.
When we refer to a processing time, this means the time from which order is placed, item is made and packaged and posted.
It does not include postage time.
The majority of our items are handmade, slight imperfections and variations are to be expected.
If you receive your parcel and find any items damaged or faulty please email within 72 hours with photos to jedginger@hotmail.com. Please ensure you include photos we cannot help resolve the issue without them.
At this stage most parcels are sent via Australia Post, we are slowly transitioning to also use couriers when possible.
Once your parcel is posted we will email you with your tracking number. Please check your spam folder as tracking seems to end up in this folder often.
Once parcel is posted we have no control over postage times.
Please remember most post offices will only keep parcels for 7 days once they have been carded if they haven’t been collected in that time frame they will be returned to sender. We will not be held responsible if your parcel requires to be reposted that cost will be on you. 
Whenever possible we choose to recycle packaging to help keep costs down and save on landfill.
We do not exchange or refund if you simply change your mind or make a wrong decision. If you need to cancel your order it must be done within 24 hours of placing your order. By cancelling your order you will also incur a 15% restocking from the total of your order. 
We accept PayPal, credit card and Afterpay.

Thank you from Jed & Ginger
 
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